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Privacy Policy (Stan’s Moving & Junk Removal)

Effective Date: February 1, 2026
Company: Stan’s Moving & Junk Removal (“Stan’s,” “we,” “us,” “our”)
Website: https://stansjunkremoval.com/
Contact: (803) 528-5441 | info@stansjunkremoval.com

1) Overview

We respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, request an estimate, schedule services, or communicate with us by phone, email, or text message.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide

  • Name, phone number, email address

  • Service address and job details (e.g., items to remove, move details, photos you upload)

  • Scheduling preferences and communications with us

  • Payment-related details (if you pay online; note: payment card data is processed by our payment provider and is not stored by us)

B. Information collected automatically

  • Device and browser information

  • IP address and approximate location

  • Pages viewed, clicks, and referral sources

  • Cookies and similar tracking technologies (see Section 7)

C. Information from third parties

  • Lead information from marketing platforms (e.g., Google, Facebook, Yelp, Thumbtack) if you contact us through those services

  • Analytics and advertising partners (see Section 7)

3) How We Use Your Information

We use your information to:

  • Provide estimates and deliver requested services

  • Schedule, confirm, and update appointments

  • Communicate with you by phone, email, and SMS

  • Provide customer support and respond to inquiries

  • Process payments and send invoices/receipts

  • Improve our website, services, and marketing

  • Prevent fraud, secure our systems, and comply with law

4) SMS/Text Messaging (Twilio)

If you provide your phone number and opt in, we may send you text messages related to your request, including:

  • Estimates/quotes

  • Scheduling and appointment confirmations

  • Reminders and service updates (e.g., “on the way” notifications)

  • Customer support replies

Message frequency varies based on your requests and job activity.
Message and data rates may apply.

Opt-out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for assistance.

We use service providers such as Twilio to send and manage SMS communications. Twilio may process your phone number and message content on our behalf to deliver messages.

5) When We Share Information

We do not sell your personal information.

We may share your information with:

  • Service providers who help us operate (SMS/communications providers like Twilio, email providers, website hosting, analytics, booking tools, CRM tools, payment processors)

  • Operational partners involved in fulfilling your job (e.g., subcontractors or disposal partners, only as needed)

  • Legal/compliance purposes (to comply with law, respond to lawful requests, protect rights/safety, prevent fraud)

6) Data Retention

We keep personal information only as long as needed for legitimate business purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal requirements.

7) Cookies, Analytics, and Advertising

Our site may use cookies and similar technologies to:

  • Remember preferences

  • Understand site traffic and performance (e.g., Google Analytics)

  • Support advertising and conversion tracking (e.g., Google Ads/Tag Manager, Meta Pixel)

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8) Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to the personal data we have about you

  • Request correction or deletion

  • Object to certain processing or request restriction

  • Opt out of marketing communications

To make a request, contact us using the details in Section 12. We may verify your identity before completing requests.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11) Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

12) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Stan’s Moving & Junk Removal
Phone: (803) 528-5441
Email: info@stansjunkremoval.com
Mailing Address: 2000 Park Street Suite 101, Columbia SC 29201

13) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.